Keeping Human Intelligence in Your AI Learning Solutions: Lessons Learned Creating AI Solutions with Clients

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VPS has worked with numerous clients across the manufacturing, automotive, banking, energy and military domains to create deployable artificial intelligence (AI) solutions that increase productivity, proficiency and speed to learner while decreasing cycle costs and time.

We’ve learned that the best answer when it comes to AI is the one that works within the clients culture and constraints to achieve the stated objectives. AI is smart, but as learning professionals we need to be just as intelligent when it comes to making decisions using our scarce resources and budgets.

From chatbots and robotic process automation to deployment of large language models (LLMs) and use of commercially available tools, we work with a number of different aspects of AI in real deployments and are excited to share our use cases, considerations and outcomes.

During this talk, your hosts from VPS Learning, Steve Thompson, director of business development, and Priyesh Mistry, head of shared services, will take you through some of the business challenges and use cases VPS has encountered, highlighting the criteria for decision-making and outcomes.

In this session, attendees will learn:

  • The Science of Design, a still powerful foundation for considering potential AI solutions. These tools are to solve business challenges and are not drivers.
  • How to select the right tool, platform or solution and the factors to consider when doing so, (e.g., stakeholder concerns, security and lifecycle management).

View full agenda.

Speakers

Steve Thompson, Director Business Development EMEA, VPS

Steve Thompson has been a part of the VPS EMEA management team for 25 years. In his current role as director of business development, he is responsible for expanding VPS’ business in the commercial and government markets. Steve’s primary focus is bringing innovative, impactful solutions to customers so that they can transform their businesses through world-class learning. Managing our business development team has allowed Steve the opportunity to work with new customers across a broad range of sectors in order to help grow their business through the provision of great learning and development services. Our teams have the talent and skill to offer learning solutions that really do make a difference and help each customer and their teams to #performbeyond. In BD we support across the learning value chain and have the autonomy and freedom to help design and develop first class solutions.

Priyesh Mistry, Head of Shared Services & Data Analytics, VPS

Priyesh Mistry has been an integral part of VPS EMEA for over 20 years. As head of shared services and data analytics, he oversees training administration services for VPS clients across diverse sectors, including automotive and financial services. With a focus on leveraging technology and AI within service centers, Priyesh continuously explores innovative tools to enhance efficiency, reduce costs and elevate customer service for VPS clients. This year marks the 20th anniversary of our service center in Barcelona, Spain, where we’ve supported a wide range of clients in more than 23 European languages. Delivering comprehensive training administration services requires a robust toolset, ranging from ticketing and workflow management to intelligent management information (MI) systems for data-driven decision-making. Priyesh also champions the use of conversational AI, ensuring customers receive timely, relevant information throughout their learning journey.