Make Learning Unforgettable With Empathy-First Training
Your beautifully designed training modules are landing with a thud. Learners are clicking through, checking boxes and immediately forgetting everything. Sound familiar?
You might be solving the wrong problem. Most learning and development (L&D) teams obsess over flashy features and forget the fundamentals: Does this content matter to learners? Does it meet them where they actually are?
Melissa Lepiane, training manager for Friedman’s Home Improvement, has cracked the code on making training memorable. Her secret? She starts with empathy, not templates. David Wentworth, vice president and talent platform evangelist of Schoox, will lead a fireside chat with Melissa to discuss how her programs go beyond transferring knowledge — they create “aha” moments that learners actually recall.
In this session, you’ll get a playbook for transforming forgettable training into experiences that stick. Learn how to:
- Uncover what actually keeps your learners up at night
- Rewrite any training so it immediately answers the question: “What’s in it for me?”
- Connect abstract concepts to daily work challenges whether you’re training C-suite executives or front-line workers
- Prove your training works by tracking the behaviors that matter to business results
Speakers
![]() | David Wentworth, VP, Talent Platform Evangelist, Schoox David Wentworth is the vice president and learning and talent development platform evangelist at Schoox. He brings more than a decade of knowledge to the company, including a deep understanding of the workplace technology industry, with an emphasis on learning and development. Prior to Schoox, David served as principal learning and development analyst for Brandon Hall Group, a leading HCM research and analyst firm. Before that, he was a senior research analyst with Institute for Corporate Productivity (i4cp). He is a regular speaker at talent management and HR industry events and has authored numerous articles in a variety of learning publications. |
![]() | Melissa Lepiane, Training Manager, Friedman’s Home Improvement Melissa Lepiane, training manager at Friedman’s Home Improvement, has extensive expertise in learning and development strategy, instructional design and problem-solving and has been instrumental in crafting comprehensive onboarding and development programs. |