When Leaders Struggle and Tech Fails: The Perfect Storm for Bad Performance Conversations

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Performance conversations don’t fail because leaders want them to. They fail because of a lack of tools, context and support.

Using real data and hard truths, this session makes the case for connecting performance and personalized learning through a shared language of capability, so leaders can lead with confidence and organizations can drive meaningful growth.

Keith Metcalfe, president of Acorn PLMS (Performance Learning Management System) and a 25-year leadership veteran, shares how the challenges he faced as a first-time leader still echo today, amplified by the complexity of modern human resources (HR) tech.

During this session, we’ll dive into:

  • Building a data-driven business case for aligning performance and personalized learning strategies
  • Identifying and applying your team’s capabilities to support practical, measurable growth
  • Co-creating scalable, living competency frameworks without consultants or complex systems

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Speaker

 

Keith Metcalfe, President, Acorn

Keith Metcalfe currently serves as the president of Acorn PLMS (Performance Learning Management System), where he leads the company’s global customer-centric initiatives.

Over the past 25 years, Keith has garnered extensive leadership experience managing diverse teams encompassing various domains, such as human resources, information technology (IT), technical support, software sales, implementation and training services. His teams have operated on a global scale, consistently focusing on providing large organizations with innovative technology solutions.

Keith sees his life’s work as a journey dedicated to not only building successful businesses but also nurturing people and teams. At the core of his philosophy is the understanding that people are the linchpin to the success of any endeavor, and the true measure of pride comes from witnessing the growth and progress of those he’s had the privilege of working with. Keith firmly believes technology can enable these beliefs.