Customer education is critical to ensuring users know how to effectively get the best out of a product and/or service.
Tag: customer engagement
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Blanchard® introduces four updated versions of The SLII Experience™, a proven situational leadership approach that drives results.
Successful salespeople know the importance of meeting customer needs, addressing concerns and highlighting key business benefits.
Sales training professionals must ensure their teams fully understand the importance of customer sponsors and that they have the tools to unlock their potential for account expansion.
These are the four steps to build or improve upon a customer engagement process. Effective use of data can then provide insights and increase retention and engagement.
Good judgment is a teachable skill, not an inherent personality trait, and with the right approach business owners can turn any employee — even one with rough edges — into a customer-service guru.
What specific actions are your managers taking to increase employee and customer engagement and stay ahead of your competition?
How can companies remain competitive on the competitive world stage? Extended enterprise training programs are a powerful means of educating your organization’s customers, users and other stakeholders on its products and services.
Elay Cohen, CEO and co-founder of SalesHood, a leading sales enablement automation platform, today announced the launch of his latest book, Enablement Mastery.
Calabrio, a leading provider of customer engagement and analytics software, today announced a follow-on investment from KKR to continue its rapid growth and shift to the cloud.